故事|穷和尚富和尚 – 所有的资源已经具足

今天忽然又想起穷和尚富和尚的故事。查了一下博客,2010年4月1日写过一篇博文,关于这个主题,当时是和一位朋友闲聊,说起另外一位朋友休假去印度完成一件很她想做的事情去了,当时这位朋友说:我也想去,可是我得有钱才行。

就是这句玩笑话,当时让我一下子想起了忘记多年的穷和尚富和尚的故事:

“蜀之鄙有二僧,其一贫,其一富。贫者语于富者曰:“吾欲之南海,何如?”富者曰:“子何恃而往?”曰:“吾一瓶一钵足矣。”富者曰:“吾数年来欲买舟而下,犹未能也。子何恃而往?”越明年,贫者自南海还,以告富者。富者有惭色。”

生活中总是有这么很有趣的事情:有些资源本来很丰富的人,却觉得自己条件馈乏,无法达成自己的理想和目标;而有些资源看起来不那么丰富的人,却勇于尝试,最终达成自己的目标和梦想。

所以,所有的资源其实已经具足,最重要的是勇于开始,开始就一定有收获,而且常常是超出期望的收获。

附:《为学一首示子侄》原文全文
(以下内容转自百度百科:http://baike.baidu.com/view/2483653.htm)

蜀鄙二僧选自清代学者彭端淑的《为学》。彭端淑 ,字乐斋,清代丹棱(今属四川) 约1699一约1779年,清代文学家,号仪一。清康熙38年(1699年)他注重振兴教育,培植人才,整顿吏治。乾隆二十年辞职返川,任成都锦江书院主讲、院长二十年,造就了大批如李调元张船山等优秀人才。与李调元张问陶并称清代四川三才子。著有《白鹤堂诗文集》、《雪夜诗坛》、《为学》(意为做学问),原题为《为学一首示子侄》。八十一岁时病故于成都南郊白鹤堂 。
 
《为学》的原文
天下事有难易乎?为之,则难者亦易矣;不为,则易者亦难矣。人之为学有难易乎?学之,则难者亦易矣;不学,则易者亦难矣。
吾资之昏,不逮人也,吾材之庸,不逮人也;旦旦而学之,久而不怠焉,迄乎成,而亦不知其昏与庸也。吾资之聪,倍人也,吾材之敏,倍人也;屏弃而不用,其与昏与庸无以异也。圣人之道,卒于鲁也传之。然则昏庸聪敏之用,岂有常哉?
蜀之鄙有二僧,其一贫,其一富。贫者语于富者曰:“吾欲之南海,何如?”
富者曰:“子何恃而往?”
曰:“吾一瓶一钵足矣。”
富者曰:“吾数年来欲买舟而下,犹未能也。子何恃而往!”
越明年,贫者自南海还,以告富者。富者有惭色。
西蜀之去南海,不知几千里也,僧富者不能至而贫者至焉。人之立志,顾不如蜀鄙之僧哉?是故聪与敏,可恃而不可恃也;自恃其聪与敏而不学者,自败者也。昏与庸,可限而不可限也;不自限其昏与庸,而力学不倦者,自力者也。
 
译文)
天下的事情有困难和容易的区别吗?只要肯做,那么困难的事情也变得容易了;如果不做,那么容易的事情也变得困难了。人们做学问有困难和容易的区别吗?只要肯学,那么困难的学问也变得容易了;如果不学,那么容易的学问也变得困难了。
我天资愚笨,赶不上别人;我才能平庸,赶不上别人。我每天持之以恒地提高自己,(或译为:每天不停地学习)等到学成 了,也就不知道自己愚笨与平庸了。我天资聪明,超过别人;能力也超过别人,却不努力去发挥,即与普通人无异。孔子的学问最终是靠不怎么聪明的曾参 (shēn)传下来的。如此看来聪明愚笨,难道是一成不变的吗?
四川边疆有两个和尚,其中一个贫穷,其中一个富裕。穷和尚对富和尚说:“我想要到南海去,你看怎么样?” 富和尚说:“您凭借着什么去呢?” 穷和尚说:“我只需要一个盛水的水瓶一个盛饭的饭碗就足够了。” 富和尚说:“我几年来想要雇船沿着长江下游而(去南海),尚且没有成功。你凭借着什么去!” 到了第二年,穷和尚从南海回来了,把到过南海的这件事告诉富和尚。富和尚的脸上露出了惭愧的神情。
四川距离南海,不知道有几千里路,富和尚不能到达穷和尚到达了。一个人立志求学,难道还不如四川边境的那个穷和尚 吗?因此,聪明与敏捷,可以依靠但也不可以依靠;自己依靠着聪明与敏捷而不努力学习的人,是自己毁了自己。愚笨和平庸,可以限制又不可以限制;不被自己的 愚笨平庸所局限而努力不倦地学习的人,是靠自己努力学成的。

成语|舍本逐末 – 目的和方法哪个更重要

这几天在做一些事情,发现团队中的沟通有一些小小的不畅顺,总结了一下,发现是有的人一直在谈方法,而有的人在明晰原则和目的,彼此的交流没有在一个层面上。这个小问题出现了2次,好在大家直接交流,没有形成大的阻碍。

但这件事引起了我一定的思考,刚才忽然间想到了“舍本逐末”这个词。恰巧今天订购的《成语大词典》到货了,于是翻开来仔细读了一下。

《成语大词典》中的解释如下:舍:舍弃;本:树根,指根本;逐:追求;末:树梢,指枝节。放弃根本的而追求枝节的,指做事不从根本的、主要的地方下手,而只在细枝末节上用力气。

我觉得,做事的方法,和做事的目的比起来,肯定是后者更重要。但我们有时常常会忽略了做事的目的,而只是想着如何去做。还不清晰要去向哪里,如何选择要去的路?所以,在开始制定方案之前,首先清晰、共识出要达成的目的、要遵守的原则等,然后用这些目的、原则来评估方法,进而选择最合适的方案,这会比直接讨论、确定方法要更高效。

故事|乌鸦喝水 – 创造性地寻找解决方案(+后记)

乌鸦喝水

        今天收到一位教练发来的几张图片,其中一张图片上画的是乌鸦喝水,我一下子就喜欢上了这张图片,因为我想这太符合教练的理念啦——对于任何问题,方法总是有的!乌鸦都能创造性地找到喝水的解决办法,更何况我们聪明的人呢?

        乌鸦喝水这个故事几乎人人都知道,我们很小的时候就学过了,但是这些年我却没有想起过它。于是我很好奇地马上去网上搜了一下,发现原来这篇故事是出自小学语文课本第二册,那应该是一年级就学过的了吧?

      原文是:

       “一只乌鸦口渴了,到处找水喝。乌鸦看见一个瓶子,瓶子里有水。可是瓶子里水不多,瓶口又小,乌鸦喝不着水,怎么办呢?

       “乌鸦看见旁边有许多小石子,想出办法来了。

       “乌鸦把小石子一个一个地放进瓶子里。瓶子里的水渐渐升高,乌鸦就喝着水了。”

        于是我很佩服当年给我们编课本的那些人,给我们选的故事多好啊,时至今日我们还用得上!而且还理解更深刻了。其实不只这一个乌鸦喝水的故事,还有穷和尚富 和尚的故事,我上个月团队教练时就给学员们讲过,还有郑人买履的故事,刻舟求剑的故事,我觉得也特别适合在教练时使用。所以在想,有时间应该整理一下这些 故事、为我所用啦。

        后记:今天下午CCF开会,晚饭回来,与发给我这幅图片的教练朋友乘一辆车,我告诉她我很喜欢这幅画,已经发到博客上了。谁知她告诉我说,这幅画是一个十 六七岁的孩子,天二宝,用脚画的,这个孩子没有膝盖,所以腿不能打弯,而且手不能写字。我本以为是一位成年人画的,我心里还想,她们受的教育可能不是很 多,所以小学时学到的东西还记得,而对我们一般人,小学学过的故事早忘光了,谁知我的推测完全不正确!

        知道了这幅画的作者是这个孩子以后,对我来说,这幅画的意义马上就不同了。我想,这幅画我会记一辈子的。(写于晚22:08)

注:本文原文发表于2011年9月3日,新浪我的博客:http://blog.sina.com.cn/s/blog_4be089920100wcu3.html

情人节的礼物:爱要表达

讲一个今年的情人节的故事。

2月13号,大年初四,亲戚家的一位弟弟来我家看我的爸爸妈妈了。妈妈的腿疼病这一两年一直没完全好,所以不能太累,于是我和这位弟弟一起做菜,边做边聊天,其乐融融的。

说着说着,他说,他今天得回家去,因为明天是2月14号,情人节,他爱人前几天对他说,说他从来没给他过过情人节,所以明天他得回去陪陪他。他还说不知道给她送点什么礼物好。

我和这位弟弟的关系特别亲,也特别希望他们小俩口特别幸福快乐,所以就想支持他利用情人节的机会增进他们之间的关系。于是我就和他讨论送什么礼物好。我们俩说着说着,我就建议他不如写封信给她吧。他说他不会写信。

于是为了鼓励他,我给他讲了我春节前写了一封信的故事。我绘声绘色地讲给他,大致的意思是一个我非常感谢的人,当时遇到一些事情有些不开心,于是我经过仔细的思考,给TA写了一封感谢信,同时选了一份非常恰当的礼物一并送过去,后来TA非常感动和开心,心情更好了起来。

我当时给这位弟弟讲得很仔细,很生动,他觉得这个故事很好,但并没有说要不要去写一封信,我也没有说更多的话,之后我们就继续一起做菜,同时开开心心地聊天。

晚上回到我的房间睡觉前,在QQ上,这位弟弟和我打了个招呼,我就顺口和他说:早点睡呀,梦里别忘了构思一下你的信呀!于是我就睡了,也没再想这件事。 

第二天一早,吃过早饭,这位弟弟就回家去了。本来也就要等到过几天去他家再见面了,谁知,下午他打电话过来,说,他给他爱人发了一个短信,我有一点吃惊,没想到他还真的去做了呀!后来从电话里听到他和他爱人说,这下你信了吧?我才明白,原来是他爱人不相信短信是他写的,他是打电话证明一下呀!而从我这边,知道他真的给他爱人写了情人节短信,我心里真的很开心!没想到做为一个东北“大男人”,他还真的去做这么有心的事情了呀!

故事到这里还没结束,15号下午,在QQ上又遇到了这位弟弟,他上来就说:信的力量真大呀!我一听有故事,就问有什么效果,他说:老好啦!老感动啦!我喜出望外,对他说,那看来是你写得真好哇!

忽然间他就打电话过来了,喜气洋洋地告诉我说,他爱人早上收到短信后,就读给姐姐妹妹们听了,特别开心,但同时却不相信是我这位弟弟写的,觉得他写不出来,所以当下午见到他的时候,就追问他,是从网上抄的,还是大姐(呵呵,我)帮助写的,他爱人不停地追问,他没办法就打电话给我,终于证明了是自己写的。他对我说,短信发完后,他就删了,也忘了自己怎么写的,但他爱人问他,怎么会想到巧克力,怎么会写出“这一天不能牵着你的手开始,对我来说就象天上没有了太阳。。。尽管没有鲜花和巧克力。。。”他告诉他爱人说,我看到大姨家的糖果盘里有巧克力,所以就那么写了。他还告诉我说,他爱人把短信读给大姐听,读给二姐听,读给妹妹听,还读给爸爸妈妈听。。。他爱人表示过几天上网方便时,还要写到博客里。。。

听着弟弟讲着他俩的情人节故事,我真是开心哪,没想到我出的这个主意,他竟然真的去做了,而且效果又那么好!弟弟打电话过来时,妈妈也正在身边,也听到了他的电话,后来我又把他的故事告诉了奶奶、爸爸,大家听了都挺开心的。

这件事是我这次春节期间印象非常深的一件事情,我很开心,一方面是为了弟弟和他爱人的动人故事,还有一方面是我很高兴自己出了这个小主意!送人玫瑰,手尤有余香,我觉得,这个情人节,我也收到了一份非常美好的礼物,这份礼物是我的弟弟和他的爱人共同送给我的——他们的温馨的爱情小故事!帮助他人是我的使命,而能帮助到我的亲人,我内心里尤其觉得开心!

爱要表达,爱要大声地表达!谢谢你们,我的弟弟和SZ,谢谢你们带给我的感动!对我来说,这真是一个特别的情人节!祝愿你们每一年的情人节都甜甜蜜蜜,每一天的日子都开开心心!

ICF专业教练11项核心能力

以下是ICF规定的专业教练的11项核心能力,同样也是我在2010年撰写一本教练课程手册时翻译的,当然也同样是非常好的学习及参考资料。此文值得专业教练反复研读,对于其他对教练技术感兴趣的朋友们,这也是一份很好的学习资料。

ICF PROFESSIONAL COACHING CORE COMPETENCIES

 ICF职业教练核心能力

(翻译:陈绰)

The following eleven core coaching competencies were developed to support greater understanding about the skills and approaches used within today’s coaching profession as defined by the ICF. They will also support you in calibrating the level of alignment between the coach-specific training expected and the training you have experienced. 以下是ICF所确定的职业教练的11项核心能力,可以帮助加深您对ICF所定义的目前的职业教练所使用的技术及方法的理解,同时还可以帮助您衡量教练培训课程与您所上的培训课程之间的匹配程度。

Finally, these competencies were used as the foundation for the ICF Credentialing process examination. The core competencies are grouped into four clusters according to those that fit together logically based on common ways of looking at the competencies in each group. The groupings and individual competencies are not weighted – they do not represent any kind of priority in that they are all core or critical for any competent coach to demonstrate. 最后,这些能力是ICF认证考试的基础。这些核心能力按逻辑相关性分为4大项,各大项及各单项均没有重要性之分——没有任何优先顺序,因为对任何合格的教练来说,这些都是需要具备的核心而关键的能力。

A.  SETTING THE FOUNDATION  建立基础

1.  Meeting Ethical Guidelines and Professional Standards 遵守道德准则及职业标准

2.  Establishing the Coaching Agreement  达成教练约定

B.  CO-CREATING THE RELATIONSHIP  共同建立关系

3.  Establishing Trust and Intimacy with the Client  与客户建立信任及亲和关系

4.  Coaching Presence 教练状态

C.  COMMUNICATING EFFECTIVELY  有效沟通

5.  Active Listening 积极聆听

6.  Powerful Questioning 有力发问

7.  Direct Communication  直接沟通

D.  FACILITATING LEARNING AND RESULTS  引导学习及结果

8.  Creating Awareness 创造认知

9.  Designing Actions 设计行动计划

10.  Planning and Goal Setting  计划和目标设定

11.  Managing Progress and Accountability  管理进展情况及确定责任

A.  SETTING THE FOUNDATION 建立基础

1.  Meeting Ethical Guidelines and Professional Standards  遵守道德准则及职业标准

Understanding of coaching ethics and standards and ability to apply them appropriately in all coaching situations 理解教练的道德准则及职业标准,并能在任何教练情境中适当地运用

  1. Understands and exhibits in own behaviors the ICF Standards of Conduct (see list, Part III of ICF Code of Ethics), 理解《ICF行为准则》(《ICF道德准则》第三部分),并体现在自身的行为中
  2. Understands and follows all ICF Ethical Guidelines, 理解并遵守所有ICF的道德准则
  3. Clearly communicates the distinctions between coaching, consulting, psychotherapy and other support professions, 清楚地向客户说明教练与咨询、心理治疗以及其他支持性职业之间的区别
  4. Refers client to another support professional as needed, knowing when this is needed and the available resources. 必要时将客户介绍给其他支持性职业人士

2.  Establishing the Coaching Agreement  达成教练约定

Ability to understand what is required in the specific coaching interaction and to come to agreement with the prospective and new client about the coaching process and relationship 能够理解在具体的教练关系中需要什么,并与潜在新客户就教练过程及关系达成一致的约定

  1. Understands and effectively discusses with the client the guidelines and specific parameters of the coaching relationship (e.g., logistics, fees, scheduling, inclusion of others if appropriate), 理解教练关系的原则以及具体事宜(例如,后勤安排、费用、时间安排以及其它有关事宜),并与客户沟通清楚
  2. Reaches agreement about what is appropriate in the relationship and what is not, what is and is not being offered, and about the client’s and coach’s responsibilities, 就在教练关系中的合适及不合适事宜、提供及不提供什么服务、以及客户及教练各自的责任等达成一致
  3. Determines whether there is an effective match between his/her coaching method and the needs of the prospective client. 确定自己的教练方法与潜在客户的需求之间是否匹配

B.  CO-CREATING THE RELATIONSHIP 共同建立关系

3.  Establishing Trust and Intimacy with the Client  与客户建立信任及亲和关系

Ability to create a safe, supportive environment that produces ongoing mutual respect and trust 能够建立一个安全的、支持性的环境,以保持持续的彼此尊重与信任关系

  1. Shows genuine concern for the client’s welfare and future, 显示出对客户利益及未来的真正关心
  2. Continuously demonstrates personal integrity, honesty and sincerity, 持续表现出个人的正直、诚实和真诚
  3. Establishes clear agreements and keeps promises, 清楚地达成一致并遵守承诺
  4. Demonstrates respect for client’s perceptions, learning style, personal being, 尊重客户的观念、学习风格及个性特点
  5. Provides ongoing support for and champions new behaviors and actions, including those involving risk taking and fear of failure, 持续地支持、倡导新的行为及行动,包括那些冒险的、以及害怕失败的行为及行动
  6. Asks permission to coach client in sensitive, new areas. 在就敏感的、新的领域进行教练时,要获得客户的许可

4.  Coaching Presence  教练状态

Ability to be fully conscious and create spontaneous relationship with the client, employing a style that is open, flexible and confident 能够保持完全的清醒、与客户建立自然而然的关系,树立开放的、灵活的、自信的风格

  1. Is present and flexible during the coaching process, dancing in the moment, 在教练过程中专注、灵活,适时适景、因地制宜
  2. Accesses own intuition and trusts one’s inner knowing – “goes with the gut”, 利用直觉,相信自己内心的感知——“跟着感觉走”
  3. Is open to not knowing and takes risks, 对于不知道的领域保持开放的心态,敢于冒险
  4. Sees many ways to work with the client, and chooses in the moment what is most effective, 知道处理客户状况的多种方法,并选择当时最有效的方式
  5. Uses humor effectively to create lightness and energy, 有效地运用幽默,创造轻松活跃的气氛
  6. Confidently shifts perspectives and experiments with new possibilities for own action, 自信地转换视角,自己在行动上尝试新的可能性
  7. Demonstrates confidence in working with strong emotions, and can self-manage and not be overpowered or enmeshed by client’s emotions. 在处理强烈的情绪时显示出自信,能进行自我控制,而不陷入或被客户的情绪所控制

C.  COMMUNICATING EFFECTIVELY 有效沟通

5.  Active Listening  积极聆听

Ability to focus completely on what the client is saying and is not saying, to understand the meaning of what is said in the context of the client’s desires, and to support client self-expression 能够全神贯注于客户正在讲以及没有讲的事情,理解客户话语中表达出的期望,支持客户自我表达

  1. Attends to the client and the client’s agenda, and not to the coach’s agenda for the client, 关注客户及客户的计划,而不是教练给客户制定的计划
  2. Hears the client’s concerns, goals, values and beliefs about what is and is not possible, 聆听客户的关注点、目标、以及价值观和信念(关于什么是可能的什么是不可能的)
  3. Distinguishes between the words, the tone of voice, and the body language, 从言语、声调以及肢体语言中辨别含义
  4. Summarizes, paraphrases, reiterates, mirrors back what client has said to ensure clarity and understanding, 对客户所说的话进行总结、转述、复述、重述,以保证清晰、准确的理解
  5. Encourages, accepts, explores and reinforces the client’s expression of feelings, perceptions, concerns, beliefs, suggestions, etc., 鼓励、接受、探索、加强客户所表达的情感、观点、关注点、信念、建议等等
  6. Integrates and builds on client’s ideas and suggestions, 整合客户的想法和建议
  7. “Bottom-lines” or understands the essence of the client’s communication and helps the client get there rather than engaging in long descriptive stories, “设定底线”,或者理解客户所要表达的中心意思,帮助客户达到目的,而不是去听长长的描述性的故事
  8. Allows the client to vent or “clear” the situation without judgment or attachment in order to move on to next steps. 允许客户发泄或“清理”状况,不要评判、不要发挥,以便进入接下来的环节

6.  Powerful Questioning  有力发问

Ability to ask questions that reveal the information needed for maximum benefit to the coaching relationship and the client 能够问出可以带来所需信息的问题,这些问题应该能使教练关系和客户的利益最大化

  1. Asks questions that reflect active listening and an understanding of the client’s perspective, 问出的问题应该反映出积极聆听以及对客户观点的理解
  2. Asks questions that evoke discovery, insight, commitment or action (e.g., those that challenge the client’s assumptions), 问出的问题应该激发探索、洞察、承诺或行动(例如,那些挑战客户的假定的问题)
  3. Asks open-ended questions that create greater clarity, possibility or new learning 问出开放式的问题,这些问题应该创造出更清晰的想法、更多的可能性或者产生新的学习
  4. Asks questions that move the client towards what they desire, not questions that ask for the client to justify or look backwards. 问出的问题应该使客户向他们的希望前进,而不是让客户做出辩解或者向回看

7.  Direct Communication  直接沟通

Ability to communicate effectively during coaching sessions, and to use language that has the greatest positive impact on the client 能够在教练过程中有效地进行沟通,并运用可对客户产生最大积极影响的语言

  1. Is clear, articulate and direct in sharing and providing feedback, 给予清楚、明白、直接的反馈
  2. Reframes and articulates to help the client understand from another perspective what he/she wants or is uncertain about, 通过重新组织语言清楚地表述来帮助客户从另一个角度理解他/她的希望或所拿不准的东西
  3. Clearly states coaching objectives, meeting agenda, purpose of techniques or exercises, 清楚地说明教练目标、见面的时间、练习或方法的目的
  4. Uses language appropriate and respectful to the client (e.g., non-sexist, non-racist, non-technical, non-jargon), 使用恰当的、尊敬客户的语言(例如,无性别歧视,无种族歧视,非专业性的,不要有行话)
  5. Uses metaphor and analogy to help to illustrate a point or paint a verbal picture. 使用比喻和类比帮助说明观点,或者用语言描述一幅画面

D.  FACILITATING LEARNING AND RESULTS 引导学习及结果

8.  Creating Awareness  创建认知

Ability to integrate and accurately evaluate multiple sources of information, and to make interpretations that help the client to gain awareness and thereby achieve agreed-upon results 能够整合并准确评估多个来源的信息,做出解读以帮助客户获得认知,从而达到之前达成一致的期望的结果

  1. Goes beyond what is said in assessing client’s concerns, not getting hooked by the client’s description, 在确定客户的关注点时,要超越客户所说的话,不要被客户所描述的内容所迷惑
  2. Invokes inquiry for greater understanding, awareness and clarity, 借助询问加深理解、加强认知、增加明确性
  3. Identifies for the client his/her underlying concerns, typical and fixed ways of perceiving himself/herself and the world, differences between the facts and the interpretation, disparities between thoughts, feelings and action, 帮助客户找出:他/她潜在的关注点;他/她看待自己和世界的典型的、固有的方式;事实和看法之间的区别;以及想法、感觉及行动之间的区别
  4. Helps clients to discover for themselves the new thoughts, beliefs, perceptions, emotions, moods, etc. that strengthen their ability to take action and achieve what is important to them, 帮助客户发现自己新的想法、信念、观点、情绪、状态等,从而加强他们去采取行动、做到那些对他们而言很重要的事情的能力
  5. Communicates broader perspectives to clients and inspires commitment to shift their viewpoints and find new possibilities for action, 扩大与客户的交流面,激发客户承诺去改变观点并发现新的行动的可能性
  6. Helps clients to see the different, interrelated factors that affect them and their behaviors (e.g., thoughts, emotions, body, background), 帮助客户看到对他们及他们的行为产生影响的不同的、相关的因素(例如,想法、情绪、身体、背景)
  7. Expresses insights to clients in ways that are useful and meaningful for the client, 以对客户有用的、有意义的方式,表达出你洞察到的东西
  8. Identifies major strengths vs. major areas for learning and growth, and what is most important to address during coaching, 找出主要的优势以及主要的学习及成长点,以及在教练过程中要关注的最重要的东西
  9. Asks the client to distinguish between trivial and significant issues, situational vs. recurring behaviors, when detecting a separation between what is being stated and what is being done. 当发现所做的和所说的不一致时,请客户区分琐事和重要的事情,情境性的和重复性的行为

9.  Designing Actions  设计行动计划

Ability to create with the client opportunities for ongoing learning, during coaching and in work/life situations, and for taking new actions that will most effectively lead to agreed-upon coaching results 能够与客户一起创造这样的机会:在教练过程中以及在工作/生活环境下不断地学习;采取最有效的可以促成结果达成的新行动

  1. Brainstorms and assists the client to define actions that will enable the client to demonstrate, practice and deepen new learning, 进行头脑风暴,帮助客户确定可以保证他/她展示、练习并深化学习成果的行动
  2. Helps the client to focus on and systematically explore specific concerns and opportunities that are central to agreed-upon coaching goals, 帮助客户围绕着之前达成的教练目标,专注而系统地找出具体的关注点及机会
  3. Engages the client to explore alternative ideas and solutions, to evaluate options, and to make related decisions, 让客户发现替代办法和方案,评估备选方案,做出相关的决定
  4. Promotes active experimentation and self-discovery, where the client applies what has been discussed and learned during sessions immediately afterwards in his/her work or life setting, 促进积极的实践和自我探索,让客户在教练后立即在他/她的工作或生活环境中去应用在教练过程中所讨论到并学习到的东西
  5. Celebrates client successes and capabilities for future growth, 对客户的成功以及未来进一步成长的能力进行祝贺
  6. Challenges client’s assumptions and perspectives to provoke new ideas and find new possibilities for action, 挑战客户的假设和观点,激发新的想法并发现新的行动机会
  7. Advocates or brings forward points of view that are aligned with client goals and, without attachment, engages the client to consider them, 提倡或者提出符合客户目标的观点,不要发挥,让客户去考虑这些观点
  8. Helps the client “Do It Now” during the coaching session, providing immediate support, 在教练过程中,帮助客户“现在就做”,马上就提供支持
  9. Encourages stretches and challenges but also a comfortable pace of learning. 鼓励压力和挑战,但同时要把学习控制在一个舒服的节奏上

10.  Planning and Goal Setting  计划和目标设定

Ability to develop and maintain an effective coaching plan with the client 能够与客户制定并维持有效的教练计划

  1. Consolidates collected information and establishes a coaching plan and development goals with the client that address concerns and major areas for learning and development, 综合所获得的信息,就客户的关注点及主要学习与成长点,与客户一起制定教练计划和成长目标
  2. Creates a plan with results that are attainable, measurable, specific and have target dates, 制定一个计划,这个计划要有结果,而这些结果是可达到、可衡量、具体、有达成时间的
  3. Makes plan adjustments as warranted by the coaching process and by changes in the situation, 根据教练进度以及情况的变化而调整计划
  4. Helps the client identify and access different resources for learning (e.g., books, other professionals), 帮助客户找到并利用各种学习资源(例如,书籍,其他专业人士)
  5. Identifies and targets early successes that are important to the client. 找到并瞄准那些对客户来说很重要的短期成功目标

11.  Managing Progress and Accountability  管理进展情况及问责

Ability to hold attention on what is important for the client, and to leave responsibility with the client to take action 能够把注意力放在对客户来讲重要的事情上,并且赋予客户采取行动的责任

  1. Clearly requests of the client actions that will move the client toward their stated goals, 清楚地要求客户做出使其向既定的目标迈进的行动
  2. Demonstrates follow through by asking the client about those actions that the client committed to during the previous session(s), 通过询问客户在以前(一次或数次)教练过程中承诺实施的行动进展情况来督促他/她的进步
  3. Acknowledges the client for what they have done, not done, learned or become aware of since the previous coaching session(s), 与客户确认自以前的(一次或数次)教练后客户已经做的和还没做的事情、学习到的或者已经意识到的东西
  4. Effectively prepares, organizes and reviews with client information obtained during sessions, 有效地准备、组织并与客户回顾在教练过程中获得的信息
  5. Keeps the client on track between sessions by holding attention on the coaching plan and outcomes, agreed-upon courses of action, and topics for future session(s), 通过把关注点放在教练计划和结果、事先达成一致的行动过程、以及后续的教练主题上,来保证客户在每次教练相隔的时间里处于正轨
  6. Focuses on the coaching plan but is also open to adjusting behaviors and actions based on the coaching process and shifts in direction during sessions, 关注教练计划,但同时,仍然可以在教练过程、以及调整后续教练方向的基础上调整行为及行动
  7. Is able to move back and forth between the big picture of where the client is heading, setting a context for what is being discussed and where the client wishes to go, 能够在客户想要去往的大方向、以及确定要讨论的情况和客户的希望之间来回切换
  8. Promotes client’s self-discipline and holds the client accountable for what they say they are going to do, for the results of an intended action, or for a specific plan with related time frames, 为了达到预期的行动结果、或者是完成有时间限定的具体计划,要促进客户的自我管理,让客户为自己说过的将要做什么事的话负责
  9. Develops the client’s ability to make decisions, address key concerns, and develop himself/herself (to get feedback, to determine priorities and set the pace of learning, to reflect on and learn from experiences), 提高客户做出决定、处理主要关注点、发展自我的能力(获得反馈、划分优先级、确定学习的节奏、从经历中反思并学习)
  10. Positively confronts the client with the fact that he/she did not take agreed-upon actions. 当客户没有采取已经达成一致的行动时,要积极地面对他/她

ICF专业教练道德准则

以下是ICF规定的专业教练从业人士需遵守的道德准则,是我在2010年撰写一本教练课程手册时翻译的,当时感觉收获颇多。此文不仅适合专业教练研读,同时也适合教练服务的需要方在选择专业教练时做为参考。推荐大家仔细阅读。

ICF Code of Ethics

ICF道德准则

(翻译:陈绰)

 

Part One: Definition of Coaching 第一部分:教练的定义

Section 1: Definitions 第一节:定义

  • Coaching: Coaching is partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. 教练:教练是一种与客户的伙伴关系,在这种关系中,教练通过一个激发思考、创造性的过程,去激励客户最大化地挖掘其个人及职业上的潜能。
  • A professional coaching relationship: A professional coaching relationship exists when coaching includes a business agreement or contract that defines the responsibilities of each party. 职业教练关系:当教练关系中建立了用以确定各方责任的商业协议或合同时,职业教练关系就成立了。
  • An ICF Professional Coach: An ICF Professional Coach also agrees to practice the ICF Professional Core Competencies and pledges accountability to the ICF Code of Ethics. ICF职业教练:ICF的职业教练同时还同意达到ICF核心职业能力的标准,并宣誓遵守ICF道德准则的要求。

In order to clarify roles in the coaching relationship, it is often necessary to distinguish between the client and the sponsor. In most cases, the client and sponsor are the same person and therefore jointly referred to as the client. For purposes of identification, however, the International Coach Federation defines these roles as follows: 为了明确教练关系中的角色,经常要对客户和发起人进行区分。在大数情况下,客户和发起人是同一个人,那么就可以一并称为客户。但是,为了区分清楚,ICF对这些角色定义如下:

  • Client:  The “client” is the person(s) being coached. 客户:“客户”指的是被教练者。
  • Sponsor: The “sponsor” is the entity (including its representatives) paying for and/or arranging for coaching services to be provided. “发起人”指的是安排教练服务以及/或者为此付费的机构(包括其代表处)。

In all cases, coaching engagement contracts or agreements should clearly establish the rights, roles, and responsibilities for both the client and sponsor if they are not the same persons. 在任何情况下,如果客户及发起人不是同一人的话,教练合约或协议应该清楚地规定双方的权利、角色、以及责任。

 

Part Two: The ICF Standards of Ethical Conduct 第二部分:ICF道德行为标准

Preamble: ICF Professional Coaches aspire to conduct themselves in a manner that reflects positively upon the coaching profession; are respectful of different approaches to coaching; and recognize that they are also bound by applicable laws and regulations. 导言:ICF职业教练立志在行为上要体现出教练的职业精神;尊重不同的教练方法;并且明白他们同时还有义务遵守适用的法律和法规。

Section 1: Professional Conduct At Large 第一节:通用行为准则

As a coach: 作为一名教练:

1) I will not knowingly make any public statement that is untrue or misleading about what I offer as a coach, or make false claims in any written documents relating to the coaching profession or my credentials or the ICF. 1)我不会有意地做出任何不真实的或具有误导性的关于我以教练身份所提供的服务的公开声明,或者做出任何关于教练职业、我的认证资质或者ICF的虚假的书面声明。

2) I will accurately identify my coaching qualifications, expertise, experience, certifications and ICF Credentials. 2)我将准确地说明我的教练资格、专业知识和经验、证书和ICF的认证。

3) I will recognize and honor the efforts and contributions of others and not misrepresent them as my own. I understand that violating this standard may leave me subject to legal remedy by a third party. 3)我将承认、尊重、并且不会盗用他人的努力和贡献。我理解如果违反这项要求可能会导致第三方追究我的法律赔偿责任。

4) I will, at all times, strive to recognize personal issues that may impair, conflict, or interfere with my coaching performance or my professional coaching relationships. Whenever the facts and circumstances necessitate, I will promptly seek professional assistance and determine the action to be taken, including whether it is appropriate to suspend or terminate my coaching relationship(s). 4)我将时刻努力去发现可能会削弱、抵触、妨碍我的教练效果、或者我的职业教练关系的个人问题。在必要的情况下,我将迅速寻求专业帮助并确定要采取的行动,包括决定是否应该暂停或者终止我的教练关系。

5) I will conduct myself in accordance with the ICF Code of Ethics in all coach training, coach mentoring, and coach supervisory activities. 5)我将在所有教练培训、教练指导、以及教练管理活动中遵守ICF道德准则之要求。

6) I will conduct and report research with competence, honesty, and within recognized scientific standards and applicable subject guidelines. My research will be carried out with the necessary consent and approval of those involved, and with an approach that will protect participants from any potential harm. All research efforts will be performed in a manner that complies with all the applicable laws of the country in which the research is conducted. 6)我将按照公认的科学标准、在适用的题目范围内,运用我的能力、本着诚实的态度进行研究、并形成研究报告。我的研究将会得到所涉及到的相关人员的同意和认可,并且将以一种保护参与者不会遭受任何伤害的方式进行。所有研究行为将符合所在国家的所有适用法律。

7) I will maintain, store, and dispose of any records created during my coaching business in a manner that promotes confidentiality, security, and privacy, and complies with any applicable laws and agreements. 7)我将以一种保密的、安全的、保护隐私的,并遵守任何适用的法律法规的方式,维护、存贮、处置在教练过程中产生的记录。

8) I will use ICF member contact information (e-mail addresses, telephone numbers, etc.) only in the manner and to the extent authorized by the ICF. 8)我将只按照ICF所许可的方式和程度使用ICF成员的联系信息(如电邮地址,电话号码等)。

Section 2: Conflicts of Interest 第二节:利益冲突

As a coach: 作为一名教练:

9) I will seek to avoid conflicts of interest and potential conflicts of interest and openly disclose any such conflicts. I will offer to remove myself when such a conflict arises. 9)我将努力避免利益冲突以及潜在的利益冲突,并且将毫不隐瞒地公开这些冲突。当出现冲突时,我将主动让自己避让。

10) I will disclose to my client and his or her sponsor all anticipated compensation from third parties that I may pay or receive for referrals of that client. 10)我将向客户及发起人公开因为推荐该客户,我向第三方支付或者我从第三方处得到的预期报酬。

11) I will only barter for services, goods or other non-monetary remuneration when it will not impair the coaching relationship. 11)只有在不会削弱教练关系的情况下,我才会接受诸如服务、物品或者其他非货币形式的报酬。

12) I will not knowingly take any personal, professional, or monetary advantage or benefit of the coach-client relationship, except by a form of compensation as agreed in the agreement or contract. 12)除了协议或合同中规定的报酬形式外,我不会有意地从教练与客户的关系中获取任何私人的、职业上的、或者金钱上的好处和利益。

Section 3: Professional Conduct with Clients 第三节:与客户的行为准则

As a coach: 作为一名教练:

13) I will not knowingly mislead or make false claims about what my client or sponsor will receive from the coaching process or from me as the coach. 13)关于我的客户和发起人将从教练过程中或者从作为教练的我这里可以获得的益处,我将不会有意地误导或者做出虚假陈述。

14) I will not give my prospective clients or sponsors information or advice I know or believe to be misleading or false. 12)我将不会向潜在客户和发起人提供我知道或者认为具有误导性或者虚假的信息或建议。

15) I will have clear agreements or contracts with my clients and sponsor(s). I will honor all agreements or contracts made in the context of professional coaching relationships. 15)我将与我的客户及发起人签订清楚的协议或合同。我将尊重所有在职业教练关系下签订的协议和合同。

16) I will carefully explain and strive to ensure that, prior to or at the initial meeting, my coaching client and sponsor(s) understand the nature of coaching, the nature and limits of confidentiality, financial arrangements, and any other terms of the coaching agreement or contract. 16)第一次见面前或见面时,我将仔细地解释并努力确保我所教练的客户及发起人理解教练的性质、保密的性质和局限性、财务安排、以及教练协议及合同的其他条款。

17) I will be responsible for setting clear, appropriate, and culturally sensitive boundaries that govern any physical contact I may have with my clients or sponsors. 17)我有责任在与客户或者发起人之间的身体接触方面设定清晰的、恰当的、符合文化习惯的界限。

18) I will not become sexually intimate with any of my current clients or sponsors. 18)我将不会与我的任何教练关系中的客户或者发起人产生性亲密关系。

19) I will respect the client’s right to terminate the coaching relationship at any point during the process, subject to the provisions of the agreement or contract. I will be alert to indications that the client is no longer benefiting from our coaching relationship. 19)我将尊重客户按照协议或合同的规定,随时终止教练关系的权利。我将留意客户不再从教练关系中受益的迹象。

20) I will encourage the client or sponsor to make a change if I believe the client or sponsor would be better served by another coach or by another resource. 20)如果我认为其他教练或者其他资源会给客户或发起人提供更好的服务,我将鼓励客户或者发起人进行更换。

21) I will suggest my client seek the services of other professionals when deemed necessary or appropriate. 21)当我认为必要或者合适时,我将建议客户寻求其他职业人士的服务。

Section 4: Confidentiality/Privacy 第四节:保密/隐私

As a coach: 作为一名教练:

22) I will maintain the strictest levels of confidentiality with all client and sponsor information. I will have a clear agreement or contract before releasing information to another person, unless required by law. 22)我将会对所有客户及发起人的信息进行最严格的保密。除非是法律要求,否则在向其他人泄露信息之前,我会签订明确的协议或合同。

23) I will have a clear agreement upon how coaching information will be exchanged among coach, client, and sponsor. 23)关于如何在教练、客户及发起人之间交换教练信息,我将签订明确的协议。

24) When acting as a trainer of student coaches, I will clarify confidentiality policies with the students. 24)当给教练学员们做培训师时,我将向学生阐明保密政策。

25) I will have associated coaches and other persons whom I manage in service of my clients and their sponsors in a paid or volunteer capacity make clear agreements or contracts to adhere to the ICF Code of Ethics Part 2, Section 4: Confidentiality/Privacy standards and the entire ICF Code of Ethics to the extent applicable. 25)我将让我的助教及其他为我的客户及发起人服务的人员(付酬的或者义务的)签订明确的协议或合同,遵守ICF道德准则第二部分第4节之保密/隐私的规定以及整个ICF道德准则中适用的部分。

Part Three: The ICF Pledge of Ethics 第三部分:ICF道德宣誓

As an ICF Professional Coach, I acknowledge and agree to honor my ethical and legal obligations to my coaching clients and sponsors, colleagues, and to the public at large. I pledge to comply with the ICF Code of Ethics, and to practice these standards with those whom I coach. 作为一名ICF职业教练,我承认并且同意履行我对我所教练的客户以及发起人、同事、以及其他普通大众在道德及法律上的义务。我发誓遵守ICF道德准则,并向我所教练的人实践这些准则。

If I breach this Pledge of Ethics or any part of the ICF Code of Ethics, I agree that the ICF in its sole discretion may hold me accountable for so doing. I further agree that my accountability to the ICF for any breach may include sanctions, such as loss of my ICF membership and/or my ICF Credentials. 如果我违反了这份道德宣誓或者ICF道德准则中的任何部分,我同意ICF有权决定让我承担责任。我还同意我如有任何违反行为,我对ICF的责任可以包括制裁,例如取消我ICF的会员资格,及/或取消我的ICF教练资格证书。

 

Approved by the Ethics and Standards Committee on October 30, 2008. 由道德及标准委员会于2008年10月30日批准。

Approved by the ICF Board of Directors on December 18, 2008. 由ICF董事会于2008年12月18日批准。

什么是ICF?

ICF,国际教练联盟,International Coach Federation, 简称ICF,是一家非盈利组织,由从事教练工作的专业人士构成,目前拥有会员21,000人,是世界上规模最大的教练协会组织,其宗旨是推广教练技术在全球的应用以及提升教练们的专业能力,并且成为向公众提供教练信息及研究的权威机构。

以下内容摘自ICF官方网站http://www.coachfederation.org/about-icf/(2013年2月12日)。

 About 关于ICF

Founded in 1995, the ICF is the leading global organization dedicated to advancing the coaching profession by setting high standards, providing independent certification, and building a worldwide network of credentialed coaches. Based in Lexington, Ky. (USA), the ICF also operates Regional Service Centres in Asia-Pacific, Europe, and Latin America.

ICF(国际教练联盟)成立于1995年,是全球领先的教练组织,通过设立严格的标准、提供独立的认证、建立全球性的认证教练网络,来促进专业教练从业者的提升。ICF总部位于美国肯塔基州的列克星敦市,同时在亚太、欧洲、以及拉丁美洲设有区域性服务中心。

The ICF defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential. ICF把教练定义为:一种与客户的伙伴关系,在这种关系中,教练通过一个激发思考、创造性的过程,去激励客户最大化地挖掘其个人及职业上的潜能。

The ICF exists to build, support and preserve the integrity of the coaching profession through programs and standards supported by our members. ICF存在的目的是,通过由会员提供的课程和标准,来构建、支持和保护专业教练从业者的诚信。

To Build … 构建…

The ICF maintains a high visibility for the profession through public relations, publicity campaigns, marketing strategies and the Coach Referral Service (CRS), an independent, non-profit ICF service which makes it easy for people to find the right coach for their needs. 通过开展公共关系、公开的活动、采取营销策略、以及教练推荐服务(CRS,一种独立的,非盈利的ICF服务,可以让人们很容易地找到能够满足自己需求的教练),ICF帮助教练从业者保持很高的吸引力。

To Support … 支持…

The ICF develops and implements programs that assist in the professional development of our members. In addition to the professional development opportunities of an annual conference, the ICF provides professional growth opportunities through its local chapters throughout the world. Continual support is available through the ICF website, ICF Online Community, and publications. ICF开发并实施课程,来帮助会员提升专业性。除了年度大会提供的专业提升机会之外,ICF还通过全球各地的分会,向会员提供专业成长机会。ICF网站、ICF在线社区、以及出版物为会员提供持续性的支持。

To Preserve … 保护…

The ICF developed and promotes an industry-wide Code of Professional Standards. ICF also developed the first universally accepted Accreditation process which preserves the integrity of coaching through standardized credentials that assist consumers in choosing professional coaches. ICF制订了专业道德标准,并在整个教练行业推行。ICF还制定了第一套普遍受到认可的认证流程,通过标准化的认证,帮助客户选择专业教练,进而保护教练业的诚信。

什么是教练技术?

什么是教练技术?就象领导力一样,教练技术也有很多定义,不同的人有不同的理解。

在这里先分享ICF(国际教练联盟)关于教练(Coaching)的定义吧:

The ICF defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.  ICF把教练定义为:一种与客户的伙伴关系,在这种关系中,教练通过一个激发思考、创造性的过程,去激励客户最大化地挖掘其个人及职业上的潜能。

以后再找一些其他机构或书中关于教练的定义分享在这里,一起比较一下。 

 

 

报导:提升4D领导力,打造4D卓越团队 – 合做教练沙龙-第1期,2012年12月22日

12月22日,传说中的世界末日后的第一天,20位朋友高高兴兴共聚太阳宫大厦培训室,共同学习分享了《提升4D领导力,打造4D卓越团队》工作坊的部分内容。
这几天一直忙其他的事儿,现在回头写这份报导,发现记忆已经不那么深了的。记得当时大家有特别棒的分享,而我也有不少很开心的现场即席的分享。特别高兴的是,看到当天到场的2位朋友已写了很长的记录,看得我特别感动,所以直接把她们的文章链接在这里,分享给大家吧:
于翠霞老师的博客:把感恩变成一种习惯,你的人生会从此不同
潘儿的QQ空间:4D人生,4D沙龙有感

印象很深的是23号出去和教练们开会时,好朋友们说我的能量特别高,状态特别好。是呀,22号下午大家的真心表达,让我觉得特别感动,也让我觉得特别值得——自己一路以来的努力,以及创建并坚持办京城教练沙龙这件事。
好,总结一下22号那天下午我的收获是:
1、把4D这样一份好的体系带给我的新老朋友们,我内心里非常喜悦;
2、表达了我对我的刘老师的一份感谢——那是关于06年下半年的一件事,内心里一直很感谢她,22号终于有机会当着的大家的面说出来了,内心非常舒服;
3、现场看到大家(母子间、同事间、朋友间)表达感激时那种情感的真实流露,心里觉得特感动、特值得;
4、课程后得到朋友们对我的表达,包括语言上的、行动上的(好朋友们觉得我课程后很累,帮我拎东西、夹菜等),让我觉得特别温暖。
上边这些,就是当天的主要收获啦,发现都是感受,真是应了我老师PAUL曾说过的那句话,很多事情,之后回忆起来,内容其实不记得了,但感受一定会记得的。所以感受很重要!
最后,我想再分享一点一段时间以来我的感悟,就是,我知道这一切都是我通过自己的努力创造出来的!在2012年6月18日之前,教练沙龙还只是我脑子里的一个想法,直到6月18日,当我们真的把教练沙龙的通知发出去了,这个想法就一点点地变成了现实!到现在,京城教练沙龙已经小有影响力啦,得到越来越多的朋友们的关注,还有几家机构在谈合作。所以,这些都是我主动创造出来的!为了我自己的梦想——让教练技术更好地支持到更多的人,当然也更好地支持到我自己——我突破自己只爱做专业、不爱做营销和运营的个性偏好,渐渐地搭建出这个小小的交流平台。这个小小的交流平台,联接了我自己和新老朋友们,联接着一些教练和对教练技术感兴趣、或者追求个人成长的人群,我很高兴看到大家利用平台里的资源,积极互动,扩大对自己、对他人的价值。
是的,正如22号那天讲座时我最后说的,一个人,也许暂时可以走得很快,但我们一群人在一起,一定可以走得更远!
2013年马上就要到了,在未来一年以及更长远的日子里,愿我们一起携手走过,共同去去创造我们人生中更多的闪光时刻,让我们的人生更美好、更富有意义!
祝愿我们2013年,向着我们心中的梦想更进一步!

注:原文最初发布于中国教练社区京城教练沙龙专版,2012年12月28日。

邀请函:提升4D领导力,打造4D卓越团队 – 合做教练沙龙-第1期,2012年12月22日

明天,12月22日下午,2点-6点,京城教练沙龙与博纳中美顾问有限公司合办“提升4D领导力,打造4D卓越团队”讲座,讲座内容与7月29日的京城教练沙龙第4期内容基本相同,欢迎各位朋友光光临。
因临时在这里发布通知,请想过来的朋友在22日早上之前给直接我发邮件:chenchuo@gmail.com报名时,请注明姓名、年龄、单位、职位、电话、电邮,以及为什么感兴趣等信息。
座位费100元,现场交费。场地座位有限,请预约座位。未报名者空降费用加倍。
地点在太阳宫附近,报名后博纳中美将通知地点。

注:原文最初发布于中国教练社区京城教练沙龙专版,2012年12月21日。